Frequently Asked Questions
How does it work?
- Fill in the free lesson form
- You have a lesson by Skype and discuss classes/courses
- We send you an email with times, dates and cost
- You pay using a credit card in the email
- The lessons begin and you improve your English
- You contact us to have more lessons….
What’s included in the price?
- Everything you need to learn – no hidden costs
- All instruction including feedback, materials, exercises
and homework tasks.
How many lessons do I need to Book?
- That is entirely your choice – most people have 10 lessons first
- You can have a one-off lesson or book a 20 lesson course
Can I choose what I want to learn?
- Yes of course, it’s entirely your decision
- You tell us what you want to learn on the booking form
and we’ll design the course around your needs.
I don’t know what I want to learn
- No problem, we can provide you with a
well-balanced and well-structured course in
all areas of English learning
- As your course progresses we adapt and
change to meet your needs
What happens if I loose internet connection during my lesson?
- No problem, we call you straight away .
- We can reschedule the lesson for another time or
continue after the internet has resumed with the
I don’t feel comfortable using technology can
i have my lessons by telephone?
- Yes, you can – we offer telephone lessons
- Contact us for more information
What do I need to start learning?
- A modern computer, headset and webcam
- A PC or Apple Mac
- Broadband Internet connection
Do I need to download anything?
- Yes, you need to download SKYPE. Click here
- It’s very easy and downloads in 2 minutes
- SKYPE software works on PCs, Apple
Macs and Linx systems.
I’m not very good with computers
- No problem, Web English is very easy to use and
- In the free lesson we check you understand everything.
How do I pay?
- We use a secure payment facility – Paypal
- We send you an email with a pay now feature for credit cards
- We accept other forms of payment e.g: money transfer
etc.. – please contact us.
When can I have my lessons?
- You can have your lessons whenever you like
- We are open 24 hours a day 7 days a week
How soon can I start my lessons?
- After you have filled in the booking form and we have
- Usually 24 hours. In special cases it can be
much faster – contact us for details
Do I have to do Homework?
- No, of course not. Homework is optional
- You choose how much and how little you want to do.
- However, Web English can provide extra home work
study if needed
What happens if I need to cancel my lesson?
- No problem, contact us straight away
- All we ask is that you give us 12 hours notice and we
What happens if I’m not happy with the course?
- No problem – contact us straight away
- A refund will be given for the remaining lessons minus an administration fee.