FAQs

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Frequently Asked Questions

 

What do I need to start learning?
Do I need to download anything?
How does it work?
I’m not very good with computers?
What’s included in the price?
How do I pay?
How many lessons do I need to Book?
When can I have my lessons?
How soon can I start my lessons?
Can I choose what I want to learn?
I don’t know what I want to learn?
Do I have to do Homework?
What happens if I need to cancel my lesson?
What happens if I’m not happy with the course?
What happens if I loose internet connection during my lesson?
I don’t feel comfortable using technology can i have my lessons by telephone?
Why do we use Skype?

 

How does it work?

  • Fill in the free lesson form
  • You have a lesson by Skype and discuss classes/courses
  • We send you an email with times, dates and cost
  • You pay using a credit card in the email
  • The lessons begin and you improve your English
  • You contact us to have more lessons….

 

What’s included in the price?

  • Everything you need to learn – no hidden costs
  • All instruction including feedback, materials, exercises
    and homework tasks.

 

How many lessons do I need to Book?

  • That is entirely your choice – most people have 10 lessons first
  • You can have a one-off lesson or book a 20 lesson course

 

Can I choose what I want to learn?

  • Yes of course, it’s entirely your decision
  • You tell us what you want to learn on the booking form
    and we’ll design the course around your needs.

 

I don’t know what I want to learn

  • No problem, we can provide you with a
    well-balanced and well-structured course in
    all areas of English learning
  • As your course progresses we adapt and
    change to meet your needs

What happens if I loose internet connection during my lesson?

  • No problem, we call you straight away .
  • We can reschedule the lesson for another time or
    continue after the internet has resumed with the
    remaining time.

 

I don’t feel comfortable using technology can
i have my lessons by telephone?

  • Yes, you can – we offer telephone lessons
  • Contact us for more information

 

 

 

 

What do I need to start learning?

  • A modern computer, headset and webcam
  • A PC or Apple Mac
  • Broadband Internet connection

 

Do I need to download anything?

  • Yes, you need to download SKYPE. Click here
  • It’s very easy and downloads in 2 minutes
  • SKYPE software works on PCs, Apple
    Macs and Linx systems.

 

I’m not very good with computers

  • No problem, Web English is very easy to use and
    understand
  • In the free lesson we check you understand everything.

 

How do I pay?

  • We use a secure payment facility – Paypal
  • We send you an email with a pay now feature for credit cards
  • We accept other forms of payment e.g: money transfer
    etc.. – please contact us.

 

When can I have my lessons?

  • You can have your lessons whenever you like
  • We are open 24 hours a day 7 days a week

 

How soon can I start my lessons?

  • After you have filled in the booking form and we have
    received payment
  • Usually 24 hours. In special cases it can be
    much faster – contact us for details

 

Do I have to do Homework?

  • No, of course not. Homework is optional
  • You choose how much and how little you want to do.
  • However, Web English can provide extra home work
    study if needed

 

What happens if I need to cancel my lesson?

  • No problem, contact us straight away
  • All we ask is that you give us 12 hours notice and we
    will reschedule

 

What happens if I’m not happy with the course?

  • No problem – contact us straight away
  • A refund will be given for the remaining lessons minus an administration fee.

 

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